Shipping policy

Shipping Policy | MODEVIA Handcrafted Footwear Pakistan

Welcome to MODEVIA, your trusted brand for premium handcrafted footwear in Pakistan.
This Shipping Policy explains how we process, ship, and deliver your orders across Pakistan through our official delivery partners Call Courier and PostEx.

1. Delivery Coverage

We proudly deliver nationwide across Pakistan 🇵🇰 through:

  • Call Courier

  • PostEx

Our delivery partners ensure reliable, fast, and trackable shipping from our Karachi dispatch center to your doorstep.

2. Order Processing Time

  • All confirmed orders are processed within 1–2 business days after payment or order verification.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a shipping confirmation SMS or email once your order has been dispatched.

3. Delivery Timeframe

Estimated delivery times after dispatch:

  • Karachi & Major Cities: 2–3 business days

  • Other Areas (Within Pakistan): 3–7 business days

Please note: delivery times may vary due to courier schedules, weather conditions, or national holidays.

4. Shipping Charges

  • Free shipping may be offered during special promotions.

  • Standard shipping rates are calculated at checkout based on order value and destination.

  • Any additional delivery fee will be shown before final payment confirmation.

5. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) service for convenience across Pakistan.
Please ensure:

  • You have the exact payment amount ready upon delivery.

  • The package is received by the customer or an authorized person.

In case of order refusal or fake COD orders, MODEVIA reserves the right to limit future COD purchases or require prepayment for future orders.

6. Tracking Your Order

Once your order is shipped:

7. Delays or Delivery Issues

While we strive for timely deliveries, there may be rare delays due to logistics, weather, or remote area routes.
If your parcel is delayed beyond 7 days, please contact our support team for assistance.

8. Damaged Packages

If you receive a damaged parcel:

  • Do not accept the delivery if the package is visibly damaged or tampered with.

  • Contact us immediately with your order number and pictures at modeviapk@gmail.com or WhatsApp +92 333 4597040.
    We’ll investigate and arrange a replacement if applicable.

9. International Shipping

Currently, MODEVIA only ships within Pakistan.
International deliveries will be introduced soon — stay connected with us for updates.

10. Policy Linkage

This Shipping Policy is part of our complete service framework and should be read together with our:

11. Contact Information

For any questions about shipping or delivery, please reach out:

📧 Email: modeviapk@gmail.com
📞 WhatsApp / Call: +92 333 4597040
📍 Address: Lahore, Pakistan

We’re committed to delivering every MODEVIA handcrafted footwear order with care, reliability, and professionalism.